Your Water Bill

Moving in?

The water and/or sewer utility bills remain with the property. Contact the City of Berryville Water and Sewer at 870-423-2245 to sign up for new water and/or sewer service and to ensure that a final water read has already been scheduled by the previous owner/renter. The appointment should be made 5 business days prior to closing in order to ensure availability of the Berryville Water Department.
Please confirm that all faucets are turned off inside the home or apartment. The Water Department will not be held responsible for flooding.

Starting New Service?

Stop by the Water Department Office to fill out our Customer Identification Form and pay the deposit. 

New Water Service Application

Address:  303 Madison Ave, Berryville, AR 72616

New Hours: Starting December 1, 2024 we will be open 8am – 4:30pm and during lunch hours.

Information Needed:

  • Correct account location/address
  • Social Security Number
  • Photo ID (We will make a photocopy of it)
  • $100.00 deposit (We ONLY accept cash or check)

If you own the home for which you need service, you may be able to avoid paying the meter deposit if you can provide a letter of good credit from another utility company (i.e. Carroll Electric, Black Hills Energy, Entergy etc.)

Starting New Service on a Rental?

In addition to the above, you will be required to pay the $100.00 meter deposit. We do not waive deposits on rentals or business accounts. The full deposit must be paid before service can be turned on.

Moving out of a rental?

The $100.00 deposit will be refunded to you when you no longer need the service and your final bill has been paid in full.

Moving out?

If you are moving out of your current residence, contact us to schedule a final water read. The appointment should be made 5 business days prior to closing in order to ensure availability of the Berryville Water Department. You are responsible for payment for the final water bill. Please provide us with a forwarding address so we can send you your final bill.

Understanding your water/sewer bill

Berryville customers receive monthly bills. The Berryville Water Department bills one month behind. For example, the bill you pay in June is actually for usage in May. We do not estimate meters nor provide levelized billing. All bills are mailed on the last business day of the month. If you do not receive a bill by the 3rd day of a new month, please contact our office at 870-423-2245 to obtain your balance due. Your bill is still due even if it gets misplaced once it leaves our office.
Curbside trash and recycling service is provided by Carroll County Solid Waste, the city-contracted waste haulers. Your cost for trash service is included in the charges on your water bill. Recycling service is free. The City of Berryville is simply the billing agent for Carroll County Solid Waste District. Any trash and recycling issues need to be discussed with them. Please call 870-423-7156. For more information on this service, click here. (Trash and Recycling Link)

Due Date

All bills are due on the 15th day of each month regardless of whether or not it falls on a weekend or holiday. A night deposit box is available for after-hour and weekend payments. All payments paid after the 15th will be charged a 20% late penalty. Night deposit box is located to the left of the City Hall front door.

Explanation of charges and fees

How to Pay

  • Drop payment off at our office. We accept cash, checks, and money orders. Night deposit box is located beside our new drive-thru window.
  • Mail payment to Berryville Water Department PO Box 227 Berryville, AR 72616. Please include your Acct# in the memo line.
  • Set up automatic payment through bank draft. Print off this Bank Draft Authorization
    Form and take it to the Berryville Water Department by the first of the month.
    Bank Draft Form
  • Pay Online with debit/credit card. Convenience fee charged. Click here.
    https://pay.softtelpay.com 
    When you are asked to enter an identification code,
    use 7261611; or go to berryville.viewmybill.net.
  • Pay over the phone by calling toll-free 855-483-5729. When you are asked to enter an identification code, use 7261611. Have your credit card and bill nearby to answer the prompt questions.

Late charges

A 20-percent penalty will be added to the current unpaid bill if payment is not received in full by the 15th of the month.

Non-sufficient funds charge (NSF)

A $30 service charge will be applied to your account for each check that is returned or ACH payment that is not honored by your bank.

Payment for a returned check or bank draft is due within three days of being notified. After three days, service will be disconnected and a $50.00 reconnect fee will be charged.

Delinquent accounts that are scheduled for disconnection or paid with insufficient funds, will be disconnected immediately upon our notification by the bank that funds are not available.

Shut-off notice

PAST DUE NOTICES ARE NOT SENT.

Each month, past due information including the date that water will be disconnected for unpaid bills, will be printed on the back of your bill. Please read the back of your bill each month to be familiar with the final date accounts can be paid without interruption of service.

Past due accounts must be paid IN FULL by 5:00 p.m. on the 25th day of each month in order to continue service. Extensions or exceptions are against office policy. Accounts that are not paid by this time will be disconnected at 8:00 a.m. on the next business day. It is NOT procedure for anyone to notify you that your water is being turned off.

Water service turn-on/turn-off/reconnect fee

A $50.00 reconnect fee will be charged to your account per trip for any call to such premises by a city employee that is necessary because of the nonpayment of the water/sewer bill. The reconnect fee and balance of the bill must be paid before service can be resumed.

Tampering Fee

The Berryville Water and Sewer Department require unlimited access to the water meter. DO NOT obstruct or block your water meter at any time. DO NOT tamper with your water meter. Additional charges may be applied for either offense. Our tampering fee is $75.00 for first offense.

For after hours emergencies, call 870-480-6926.

Water & Sanitary Sewer

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